Title: Crafting a web-unique value proposition using the concept analysis technique

Authors: Ahmad Ghandour

Addresses: Management and MIS Department, College of Business, Al Ain University of Science and Technology, P.O. Box 112612, Abu Dhabi, UAE

Abstract: Online value proposition is an integral part of websites because it identifies the reason why customers will click on, return, register or buy from the website and feel motivated to share their experience. The purpose of this paper is to develop a framework for identifying competitive web value propositions for e-commerce website. This paper outlines a conceptual analysis of value proposition for e-commerce website combined with the value life cycle in a manner that offers managers a tool to create a web unique value proposition. The result of this paper is the four-cycle process which is an exercise an organisation can undertake in its own organisation's context. Such exercise would be a group activity enabling them to achieve a shared understanding while developing a clearer conceptualisation of the online value proposition concept.

Keywords: OVP; e-commerce website; value proposition; web unique; concept analysis.

DOI: 10.1504/GBER.2019.096853

Global Business and Economics Review, 2019 Vol.21 No.1, pp.14 - 25

Received: 28 Mar 2017
Accepted: 25 Aug 2017
Published online: 12 Dec 2018 *

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