Title: How robust is the UTAUT theory in explaining the usage intention of e-government services in an unstable security context?: A study in Iraq

Authors: Abdullah Kaid Al-Swidi; Munadil K. Faaeq

Addresses: Department of Management and Marketing, College of Business and Economics, Qatar University, P.O. Box 2713, Doha, Qatar ' School of Business Management, College of Business, Universiti Utara Malaysia, 06010, Sintok, Kedah, Malaysia

Abstract: This study aimed to examine the robustness of the unified theory of acceptance and use of technology (UTAUT) theory in explaining the usage of electronic government services in an unstable security context. In addition, it attempts to investigate the extent to which usage behaviour could create continued usage intention among the citizen's. The data were collected from employees in public universities in Iraq employing a survey questionnaire. Out of 700 questionnaires distributed, 436 usable questionnaires were returned. The partial least squares structural equation modelling (PLS-SEM) was employed to test the validity and reliability of the model and to examine the hypothesised relationships. The findings of the study confirmed the robustness of UTAUT theory and its validity in explaining behaviour in an unstable security context. In addition to examine how robust is the UTAUT theory in examining the behaviour in using electronic government eG services, it also extends the UTAUT model to examine future continued usage of the eG services and how UTAUT variables could shape this behavioural intention.

Keywords: electronic government; eG; effort expectancy; performance expectancy; social influence; facilitating conditions; perceived instability.

DOI: 10.1504/EG.2019.096580

Electronic Government, an International Journal, 2019 Vol.15 No.1, pp.37 - 66

Available online: 09 Oct 2018 *

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