Title: ERP solution for effective supply chain of micro, small and medium-sized enterprises: a case study of customised ERP solution development and deployment for MSMEs in the Haryana state of India
Authors: Shantanu Trivedi; Saurav Negi; Neeraj Anand; Rishikesh Patankar; Giridhari Kumar
Addresses: University of Petroleum and Energy Studies, Dehradun, India ' University of Petroleum and Energy Studies, Dehradun, India ' University of Petroleum and Energy Studies, Dehradun, India ' CSC e-Governance Services India Limited, New Delhi, India ' Media Lab Asia, Nehru Place, New Delhi, India
Abstract: ERP plays a vital role in improving the effectiveness and efficiency of a supply chain. With a brief overview of ERP implementations, this paper describes some experiences of an ERP implementation named e-Galla at rice mills in the Haryana state of India. The case study reveals some important ERP modules required in MSMEs and its cluster based customisation and implementation. Specifically, it describes how the supply chain visibility can be improved by taking advantage of Information technology and system for business innovation. The research findings can provide the greater understanding of ERP implementation in MSMEs. Researchers, practicing managers and those seeking to implement ERP in MSMEs can also use the findings of the study as a vehicle for improving ERP implementation success in MSME. The scope of the paper is limited to ERP implementation project in MSMEs with reference to rice mill cluster in Kurukshetra region in the Haryana state of India.
Keywords: information and communication technology; ICT; enterprise resource planning; ERP; supply chain management; SCM; customer relationship management; CRM; micro, small and medium-sized enterprises; MSMEs; India.
International Journal of Business Innovation and Research, 2018 Vol.17 No.4, pp.516 - 535
Received: 18 Mar 2017
Accepted: 10 Sep 2017
Published online: 27 Nov 2018 *