Authors: Roberto Carvalho; António Trigo; João Varajão; Luís Gonzaga Magalhães; Ricardo Colomo-Palacios
Addresses: University of Trás-os-Montes e Alto Douro, MTIC, Quinta de Prados, 5000-801 Vila Real, Portugal ' Polytechnic Institute of Coimbra, ISCAC, Quinta Agrícola – Bencanta, 3040-316 Coimbra, Portugal; Centro ALGORITMI, University of Minho, Campus de Azurém, 4804-533, Guimarães, Portugal ' Centro ALGORITMI, University of Minho, Campus de Azurém, 4804-533 Guimarães, Portugal; Department of Information Systems, University of Minho, Campus de Azurém, 4804-533 Guimarães, Portugal ' Centro ALGORITMI, Campus de Azurém, University of Minho, 4804-533 Guimarães, Portugal; Department of Information Systems, University of Minho, Campus de Azurém, 4804-533 Guimarães, Portugal ' Department of Computer Sciences, Østfold University College, Postboks 700, 1757 Halden, Norway
Abstract: Nowadays, most organisations depend on information technologies (IT)/information systems (IS) to run their businesses achieve their goals. Knowing how to manage IT/IS is fundamental because it promotes a better use of resources and an increase in quality and productivity. The head of the IT/IS department is the chief information officer (CIO), who plays a central role, carrying out a diversified set of activities essential for the performance of the IS and, consequently, for the business success. This paper presents a Delphi survey, involving CIOs from large organisations, which were asked to identify the most important activities they perform. The findings reveal that the top activities are interacting with the top management, analyse business problems, identify opportunities, design IS solutions, IS planning, making strategic decisions, optimise business processes, evaluate IS performance and plan its optimisation, manage the IT team, and manage IS development and implementation.
Keywords: chief information office; CIO; roles; activities; Delphi; Q-sort.
International Journal of Business Innovation and Research, 2018 Vol.17 No.4, pp.456 - 476
Available online: 31 Oct 2018 *Full-text access for editors Access for subscribers Purchase this article Comment on this article