Title: Survey of business excellence by knowledge gathering for industrial internet-of-things applications

Authors: Jouni K. Tervonen; Johanna Hautamäki; Marjo Heikkilä; Ville Isoherranen

Addresses: Kerttu Saalasti Institute, University of Oulu, Pajatie 5, 85500, Nivala, Finland ' Centria University of Applied Sciences, Talonpojankatu 2, 67100 Kokkola, Finland ' Centria University of Applied Sciences, Vierimaantie 7, 84100 Ylivieska, Finland ' Kerttu Saalasti Institute, University of Oulu, Pajatie 5, 85500, Nivala, Finland

Abstract: The internet-of-things (IoT) can change not only products but also companies' whole business model. The goal of this article is to inform companies about the creation of business intelligence via utilisation of the industrial IoT. This review article assumes that combining business excellence, service design and knowledge gathering via data engineering into cognitive infocommunication (CogInfoCom) opens new possibilities to develop business ideas. These new possibilities are examined through a literature review on deployments of industrial IoT solutions. The survey responds to two research questions: what methods of knowledge gathering and business excellence are used in industrial IoT-based product, service and process innovations? How can knowledge gathering, business excellence and CogInfoCom methods be utilised to create added value in industrial IoT solutions? This survey reveals the richness and delicacy of these exploitation opportunities.

Keywords: business excellence; business intelligence; business process management; case studies in industry; cognitive data communication; computational intelligence; data engineering; data mining; development; enterprise modelling and management; knowledge-intensive service design; literature review; management; operational maturity review; industrial internet-of-things.

DOI: 10.1504/IJMED.2018.096256

International Journal of Management and Enterprise Development, 2018 Vol.17 No.4, pp.388 - 410

Received: 08 Nov 2017
Accepted: 17 Sep 2018
Published online: 19 Nov 2018 *

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