Title: Analysis of causal relationship between factors affecting the successful implementation of enterprise resource planning using intuitionistic fuzzy DEMATEL

Authors: Hossein Sayyadi Tooranloo; Arezoo Sadat Ayatollah; Mohsen Karami

Addresses: Management Faculty, Vali-e-Asr University of Rafsanjan, Iran ' Information Technology Management, University of Science and Arts, Yazd, Iran ' Information Technology Management, University of Science and Arts, Yazd, Iran

Abstract: The present study aimed is analysis of causal relationship between factors affecting the successful implementation of enterprise resource planning using intuitionistic fuzzy DEMATEL using case studies in Esfahan Steel Company. Effective factors on successful implementation of enterprise resource planning were determined by reviewing literature and similar studies and interviewing company experts. Accordingly, the eight factors were identified. On the basis of determinate factors, a questionnaire was designed based on DEMATEL technique and administered to all experts to explain the relationships between those factors. After data were collected, the importance of assessments provided by experts was explained and comments from them were addressed using intuitionistic fuzzy entropy. Finally intuitionistic fuzzy based DEMATEL technique was used to show causal relationships.

Keywords: enterprise resource planning; DEMATEL; entropy; intuitionistic fuzzy.

DOI: 10.1504/IJBIS.2018.096032

International Journal of Business Information Systems, 2018 Vol.29 No.4, pp.436 - 458

Received: 06 Oct 2016
Accepted: 25 Mar 2017
Published online: 09 Nov 2018 *

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