Title: An innovative fuzzy-based multicriteria decision making method for evaluating the performance of electronic exam systems

Authors: Santoso Wibowo; Srimannarayana Grandhi

Addresses: School of Engineering and Technology, Central Queensland University, Australia ' School of Engineering and Technology, Central Queensland University, Australia

Abstract: This paper presents an innovative fuzzy-based multicriteria decision making method for evaluating the performance of appropriate electronic exam systems in the higher education environment. Linguistic terms are used for representing the decision maker's subjective assessments. To ensure the efficiency of the computation process, fuzzy numbers are used to approximate the linguistic terms in evaluating the relative importance of the evaluation criteria and the performance of individual electronic exam systems. To greatly reduce the cognitive demand on the decision maker, the pairwise comparison technique is adopted for evaluating the performance of alternative electronic exam systems and the relative importance of the evaluation criteria. The concept of ideal solutions is introduced for calculating an overall performance index for every electronic exam system alternative across all criteria. An example is presented for demonstrating the applicability of the fuzzy-based multicriteria decision making method.

Keywords: performance evaluation; electronic exam systems; multicriteria decision making; higher education.

DOI: 10.1504/IJCEELL.2018.10014747

International Journal of Continuing Engineering Education and Life-Long Learning, 2018 Vol.28 No.2, pp.130 - 155

Received: 13 Dec 2017
Accepted: 30 May 2018
Published online: 07 Nov 2018 *

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