Title: Describing different integrated solutions

Authors: Siri Jagstedt; Magnus Persson

Addresses: Chalmers University of Technology, Technology Management and Economics, 412-96 Gothenburg, Sweden ' Chalmers University of Technology, Technology Management and Economics, 412-96 Gothenburg, Sweden

Abstract: Integrating products and services seamlessly into a solution enables a more valuable offering to be created, described as an integrated solution. This paper investigates how various dimensions can be used to describe different integrated solutions, expanding the knowledge on how such solutions co-exist within different companies and how they can be described. A case study involving two companies shows that different integrated solutions correspond to different ways of relating to three dimensions: addressing the customer, integration and customisation.

Keywords: integrated solutions; servitisation; product-service offerings; service; product-service; addressing the customer; integration; customisation; product-service development.

DOI: 10.1504/IJTM.2018.095776

International Journal of Technology Management, 2018 Vol.78 No.4, pp.343 - 361

Received: 18 Jun 2016
Accepted: 12 Sep 2017
Published online: 22 Oct 2018 *

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