Title: Supporting knowledge creation with e-mail

Authors: Nilmini Wickramasinghe, Sharman Lichtenstein

Addresses: Center for the Management of Medical Technology, Stuart Graduate School of Management, Illinois Institute of Technology, 565 W Adams Street, Suite 406, Chicago, IL 60607, USA. ' Deakin University, 221 Burwood Highway, Burwood, Victoria 3125, Australia

Abstract: Currently, Nonaka|s (1994) knowledge spiral, and Spender|s (1996) and Blackler|s (1995) respective frameworks, are considered important for understanding knowledge creation. In this paper, we illustrate how a relatively simple and ubiquitous technology, namely e-mail, can be used to support, enable and even enhance knowledge creation, and thereby actualise these frameworks.

Keywords: e-mail; explicit knowledge; knowledge creation; knowledge management; knowledge spiral; tacit knowledge; email.

DOI: 10.1504/IJIL.2006.009565

International Journal of Innovation and Learning, 2006 Vol.3 No.4, pp.416 - 426

Published online: 23 Apr 2006 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article