Title: Innovation through Information Technology (IT) enabled Business Process Management (BPM): a review of key issues

Authors: Majed Al-Mashari

Addresses: Department of Information Systems, College of Computer and Information Sciences, King Saud University, Riyadh 11543, PO Box 51178, Saudi Arabia

Abstract: This paper presents an holistic review of Business Process Management (BPM). It reviews the definitions of BPM, its philosophies, principles and benefits. It then conceptualises the major role of Information Technology (IT) in BPM, and reviews BPM relationship with strategic management and organisational structure. Finally, the paper discusses BPM tools, and BPM-related approaches such as process reengineering and benchmarking.

Keywords: business process management; business process reengineering; BPR; change management; communication; implementation; project management; total quality management; TQM; information technology; benchmarking; innovation.

DOI: 10.1504/IJIL.2006.009564

International Journal of Innovation and Learning, 2006 Vol.3 No.4, pp.403 - 415

Published online: 23 Apr 2006 *

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