Authors: Tina Esther Trueman; P. Narayanasamy
Addresses: Department of Information Science and Engineering, CEG Campus, Anna University, Chennai, Tamilnadu, India ' Department of Information Science and Engineering, CEG Campus, Anna University, Chennai, Tamilnadu, India
Abstract: Small and medium enterprise systems need to be preserved which is a necessity for our country as the growth is at the grass roots levels. Cloud computing can be a solution to help preserve the small and medium enterprises by promoting their services through the web as they can avoid huge infrastructure costs. However, most of the enterprise practitioners are not technology savvy, and it will be a daunting task to choose the best select service provider from the vast number of cloud service providers present. Hence, in this paper a comprehensive three-pronged technique which will facilitate the easy selection of cloud service providers is proposed. An interval valued fuzzy soft sets algorithm is used to rank the cloud service providers based on the user ratings of the cloud service providers. The information regarding the cloud service providers has been collected to create ontology to match the service providers with user requirements. This suite of tools can be used by the enterprise owners to select the best cloud service provider for their requirements with minimum IT knowledge.
Keywords: multi-criteria decision making; CSP ranking; fuzzy soft systems; ontology creation; user reviews on cloud providers.
International Journal of Business Information Systems, 2018 Vol.29 No.3, pp.387 - 402
Received: 21 Sep 2016
Accepted: 10 Feb 2017
Published online: 11 Oct 2018 *