Title: The relationship between knowledge management and firm's performance within accounting firms in Malaysia: a literature review and proposed structural model

Authors: Teik Wah Keoh

Addresses: Faculty of Business and Finance, Universiti Tunku Abdul Rahman (UTAR), Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia

Abstract: This research paper develop a conceptual framework to study the various Critical Success Factors (CSFs) for implementation of knowledge Management (KM) processes in Malaysian accounting firms, which is an area of research presently under-explored. The study examines the impact of proposed integrated CSFs on the firms' performance based on the extensive literature reviews on the related topics and provides a basis of understanding on the possible contributing factors for the successful implementation of KM in Malaysian accounting firms and as a guide to senior management for their successful implementation of KM in the firms and to boost the firm's performance, sustainability and competitiveness in this challenging business environment. This paper will also provide new information in term of filling the research gap on KM by provides an insightful foundation for further analysis and exploration of knowledge management in Malaysian accounting firms.

Keywords: knowledge management implementations; critical success factors; Malaysian accounting firms; organisational performance; competitive advantage; sustainability.

DOI: 10.1504/IJSEM.2017.095446

International Journal of Services, Economics and Management, 2017 Vol.8 No.3, pp.180 - 196

Accepted: 05 Dec 2017
Published online: 27 Apr 2018 *

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