Title: Determinants of female employees job satisfaction in hotels in Malaysia: an empirical study

Authors: Shiva Hashemi; Jamil Jusoh; Azizan Marzuki; Shaian Kiumarsi

Addresses: School of Housing, Building and Planning (HBP), Universiti Sains Malaysia (USM), 11800 Penang, Malaysia ' School of Housing, Building and Planning (HBP), Universiti Sains Malaysia (USM), 11800 Penang, Malaysia ' School of Housing, Building and Planning (HBP), Universiti Sains Malaysia (USM), 11800 Penang, Malaysia ' School of Housing, Building and Planning (HBP), Universiti Sains Malaysia (USM), 11800 Penang, Malaysia

Abstract: The aim of this study is to identify the job satisfaction level among female employees in three, four, and five star rated hotels in Malaysia, and to examine the factors that influence the job satisfaction of female employees in the selected hotels. The method used for this research was quantitative research, with a questionnaire as an instrument for gathering primary data. The findings indicate that the most important factor in job satisfaction among female employees is working condition. The results of this quantitative study also showed that the overall job satisfaction is at a neutral level. The findings of this study provide immense benefits for the hotels in Penang Island and will enable the hotels to gain better competitive advantage to compete among the local and international hotel industries. The findings will also assist hotel organisations to know the best way to satisfy their female employees.

Keywords: job satisfaction; female employees; tourism; hotel industry; Malaysia.

DOI: 10.1504/IJSOM.2018.094751

International Journal of Services and Operations Management, 2018 Vol.31 No.2, pp.191 - 206

Received: 27 May 2016
Accepted: 25 Nov 2016
Published online: 15 Sep 2018 *

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