Title: The impact of the role and communication of staff on successful outsourcing of information systems projects

Authors: Mohamad Hisyam Selamat; Mohd. Amir Mat Samsudin; Ram Al-Jaffri Saad; Muhammad Syahir Abdul Wahab

Addresses: Faculty of Business, Accounting and Management, SEGi University, 47810 Petaling Jaya, Malaysia ' School of Accountancy, College of Business, Universiti Utara Malaysia, 06010 Sintok, Malaysia ' School of Accountancy, College of Business, Universiti Utara Malaysia, 06010 Sintok, Malaysia ' School of Accountancy, College of Business, Universiti Utara Malaysia, 06010 Sintok, Malaysia

Abstract: This study investigates the impact of the role (project scope, authority and responsibility fulfilment) and communication (formal and informal discussion and rational discourse) of staff on the successful outsourcing of information systems (IS) projects. A total of 500 questionnaires were distributed by post to the managers of IS outsourcing firms registered with the Multimedia Super Corridor Malaysia and 168 questionnaires were returned. Multiple regression was used to analyse the hypotheses. The results highlight that project scope, responsibility fulfilment, formal and informal discussions and rational discourse have a significantly positive relationship with the success of outsourcing IS projects. Implicit in this finding is that there is a need to closely monitor individual and information technology (IT) elements of IS projects to ensure its successful outsourcing.

Keywords: information systems outsourcing success; role; communication.

DOI: 10.1504/IJISAM.2018.094748

International Journal of Information Systems and Management, 2018 Vol.1 No.4, pp.295 - 311

Received: 13 Jan 2016
Accepted: 19 Aug 2016
Published online: 15 Sep 2018 *

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