Title: Assessing an information system in a mandatory environment: a case of a government agency in Indonesia

Authors: Siti Mardiana; Jann H. Tjakraatmadja; Atik Aprianingsih

Addresses: Gedung Sekolah Bisnis dan Manajemen ITB, Jalan Ganesha 10 Bandung, 40132, Indonesia ' Gedung Sekolah Bisnis dan Manajemen ITB, Jalan Ganesha 10 Bandung, 40132, Indonesia ' Gedung Sekolah Bisnis dan Manajemen ITB, Jalan Ganesha 10 Bandung, 40132, Indonesia

Abstract: This study aims to develop a conceptual model for assessing an information system in a mandatory environment. An empirical study is conducted to test the validity of the model. The analysis was using SmartPLS due to the abnormality of data distribution and relatively small sample size. The respondents were operators at a government agency who use the system for managing migrant workers' data. Even though all indicators for a good model are fulfilled, due to a relatively small sample size, the findings should be used with caution. In this study, social influence is not a good predictor for intention to use while perceived usefulness is. The effect size calculation showed that perceived usefulness has a substantial effect toward intention to use. System usage made a bigger impact on perceived benefits rather than on user satisfaction. The implications are, first, the authority in the agency must promote the usefulness of the system. Second, increasing user's intention to use the system will increase system usage that provides benefits for users.

Keywords: information system success; mandatory environment; technology acceptance; e-government; migrant workers; SmartPLS; Indonesia.

DOI: 10.1504/IJSTM.2018.094441

International Journal of Services Technology and Management, 2018 Vol.24 No.5/6, pp.480 - 502

Received: 07 Oct 2016
Accepted: 25 May 2017

Published online: 25 Jul 2018 *

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