Title: A linguistic reliable quality function deployment method for the healthcare sector

Authors: Sawsen Maalej; Nesrin Halouani; Habib Chabchoub

Addresses: ISET Sfax, Road Mahdia B.P 88A ElBustan, Sfax 3099, Tunisia; Unit Research in Logistics, Industrial Management and Quality (LOGIQ), University of Sfax, Tunisia ' Unit Research in Logistics, Industrial Management and Quality (LOGIQ), University of Sfax, Tunisia ' Unit Research MODEOR, University of Sfax, Tunisia

Abstract: This study focuses on the definition of risk management tools for the dialysis service due to the importance of the healthcare organisation assessment in maintaining the system performance. The latter can serve a high quality service within hospitals with patient healthy treatment and satisfaction.

Keywords: risk; reliability; reliable quality function deployment; RQFD; linguistic variable; 2-tuple model.

DOI: 10.1504/IJMCDM.2018.094392

International Journal of Multicriteria Decision Making, 2018 Vol.7 No.3/4, pp.276 - 297

Received: 12 Oct 2016
Accepted: 05 Oct 2017
Published online: 31 Aug 2018 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article