Title: Evaluating knowledge management practices in Indian manufacturing and service industry: an overview

Authors: Kirti Sharma; Vandna Sharma

Addresses: Birla Institute of Technology, Mesra, India and Fortune Institute of International Business, Plot # 5, Rao Tula Ram Marg, Vasant Vihar, New Delhi – 110057, India ' Birla Institute of Technology, Mesra, Noida Extn. Centre, A-7, Sector 1, Noida, Uttar Pradesh-201301 Noida, India

Abstract: India has witnessed a surge in knowledge management (KM) practices over the past decade but these practices vary from business to business. Recording these practices is important as it provides multiple benefits to the business and inputs for the KM implementation process. Developing a scale to measure KM is relevant both for service and manufacturing sector. A literature review was done to conduct an in-depth analysis of the existing scales followed by instrument development and data collection from 320 employees from eight listed enterprises. Confirmatory factor analysis (CFA) has been used for validating the scale. The first outcome of the study is the standardised scale which can be used to record KM practices in both manufacturing and service sector. The second is the identification of important KM practices in business - knowledge acquisition, documentation, creation, transfer and knowledge application.

Keywords: knowledge management practices; performance; listed companies; service sector; manufacturing sector.

DOI: 10.1504/IJKMS.2018.094212

International Journal of Knowledge Management Studies, 2018 Vol.9 No.3, pp.222 - 242

Received: 21 Jun 2017
Accepted: 13 Oct 2017
Published online: 22 Aug 2018 *

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