Title: Third-party logistics continuous improvement through integrated fleet management: the case of a transport company

Authors: Andreia P.M. Rodrigues; Carina M.O. Pimentel; João C.O. Matias

Addresses: Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro – Portugal, Campus Universitário de Santiago, 3810-193 Aveiro, Portugal ' Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT); Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP), University of Aveiro – Portugal, Campus Universitário de Santiago, 3810-193 Aveiro, Portugal ' Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT); Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP), University of Aveiro – Portugal, Campus Universitário de Santiago, 3810-193 Aveiro, Portugal; Centre for Mechanical and Aerospace Science, and Technologies (C-MAST UNIT), University of Beira Interior, 6200-001 Covilhã – Portugal

Abstract: In the transport sector, there is a gap that arises in managing fleets with vehicles of different brands, making it ineffective to choose the use of telematics system that each brand offers. This article presents a solution based on a system that uses a single service which is aggregating all fleet of vehicles, irrespective of brand, and allowing their control any time. Thus, it results in improved efficiency on the routes based on a greater consistency of data as similar driving data are obtained for all vehicles. This article uses a case study that shows possibility to reduce travelling costs, allowing the generation of the not greater quality services and hence improving customer satisfaction.

Keywords: fleet management; continuous improvement; telematics; route planning; road freight transportation; integrated fleet management system; freight intelligent transportation systems; ITS.

DOI: 10.1504/IJLSM.2018.094190

International Journal of Logistics Systems and Management, 2018 Vol.31 No.1, pp.39 - 68

Received: 27 Sep 2016
Accepted: 16 Mar 2017

Published online: 22 Aug 2018 *

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