Title: Examining the factors affecting the adoption of e-health innovative technology

Authors: Jamil Razmak; Abdallah A. Al Shawabkeh; Faten F. Kharbat; Amer Qasim

Addresses: College of Business, Al Ain University of Science and Technology, Abu Dhabi, UAE ' College of Business, Al Ain University of Science and Technology, Abu Dhabi, UAE ' College of Engineering, Al Ain University of Science and Technology, Abu Dhabi, UAE ' College of Business, Al Ain University of Science and Technology, Abu Dhabi, UAE

Abstract: In today's world, many modern health facilities have started using e-health with the aim of improving health services by managing its costs, patient waiting time, and other services. Nevertheless, there are numerous studies exploring the barriers to e-health adoption. Concentrating on innovation in the healthcare industry, the present study explores the external factors that predict patients' behavioural intention to use a personal health record (PHR) as an important part of the electronic patient-physician relationship. Empirical research is used to identify a conceptual framework illustrating the relation between patients' behavioural intention and the proposed factors: governmental incentives, physician support and hospital management support. The framework is tested by using data collected from Canada as a case study through a well-designed survey. The results of multiple regression analysis indicate that the proposed factors were significantly predicted as the perceived ease of use and perceived usefulness of PHR innovative technology. The perceived usefulness factor was significantly predicted in the behavioural intention to use PHR. Some procedures and actions should be considered by government and healthcare policy makers to manage the adoption and support the usage of PHR application.

Keywords: innovative technology; personal health record; PHR; governmental support; perceived usefulness; perceived ease of use; PEOU; behavioural intention.

DOI: 10.1504/IJEBR.2018.094013

International Journal of Economics and Business Research, 2018 Vol.16 No.2, pp.196 - 209

Received: 04 May 2017
Accepted: 14 Jun 2017
Published online: 13 Aug 2018 *

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