Title: A practical framework for electronic citizens participation using a multidimensional analysis approach

Authors: Abdelhamid Boudjelida; Sehl Mellouli

Addresses: Management Information Systems Department, Laval University, 2325, rue de la Terrasse, Quebec, Canada, G1k 0A6 ' Management Information Systems Department, Laval University, 2325, rue de la Terrasse, Quebec, Canada, G1k 0A6

Abstract: Citizens' participation is considered as one of the core elements of governments transparency with regard to their citizens. It is gaining more and more attention with the emergence and the availability of information and communication technologies (ICTs).However, it is still necessary to seek the most effective means to implement this activity in away and a time that gives the citizens the opportunity to have a real influence on the decisions being made. This paper proposes a practical framework to structure, organise, promote and implement an electronic citizens' participation. The main focus of this framework is to link the different phases of a conventional public participation to a multidimensional analysis process in order to provide a methodological approach for the processing of information collected during an electronic citizens' participation.

Keywords: public engagement; citizens' participation; e-Government; e-Participation; e-Consultation; text mining; multidimensional analysis.

DOI: 10.1504/EG.2018.093440

Electronic Government, an International Journal, 2018 Vol.14 No.3, pp.287 - 311

Received: 20 Jan 2017
Accepted: 05 Jan 2018

Published online: 25 Jul 2018 *

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