Title: Framework for improving universal design practice

Authors: Ravindra Singh; Puneet Tandon

Addresses: PDPM Indian Institute of Information Technology, Design and Manufacturing, Jabalpur, India ' PDPM Indian Institute of Information Technology, Design and Manufacturing, Jabalpur, India

Abstract: Universal Design is currently being practised mainly for a limited segment of users and specialised products. In spite of advancement in the field of Universal Design, it has not matured completely to deliver products that are designed for a wide set of users. The presently adopted approaches being divergent prohibit the generation of products meant for all user groups. In this work, Pareto analysis is used to identify the important elements, which contribute to developing true universal products. This paper proposes a framework where four key elements of universal design, i.e., functionality, usability, performance, and product attachment are identified, and their importance underlined to make the product more acceptable. Pugh selection method is used to validate the elements with the help of a case study. The framework leads to product designs that eliminate the prejudicial effect of being labelled to improve their accessibility and acceptability.

Keywords: universal design; design for all; inclusive design; universal design practice; functionality; usability; performance; product attachment; universal design principles; fully abled people; specially abled people; differently abled people.

DOI: 10.1504/IJPD.2018.093433

International Journal of Product Development, 2018 Vol.22 No.5, pp.377 - 407

Received: 17 Feb 2017
Accepted: 14 Mar 2018
Published online: 25 Jul 2018 *

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