Authors: Sumedha Chauhan; Mahadeo Jaiswal; Arpan Kumar Kar
Addresses: Indian Institute of Management, Rohtak, 124001, India ' Indian Institute of Management, Sambalpur, 768200, India ' Indian Institute of Technology, Delhi, 110016, India
Abstract: Electronic-voting (e-voting) using electronic voting machines (EVMs) is a popular way of voting in select countries, including India. Given their popularity, this research investigates its acceptance using the unified theory of acceptance and use of technology (UTAUT). This research extends the UTAUT model by integrating the concepts of perceived security (PS) and trust in technology (TR). It further examines the effects of moderating variables of age and gender on the relationships between predictor variables and behavioural intention to use EVMs (BI). The results reveal that performance expectancy (PE), social influence (SI), PS and TR positively impact BI, while effort expectancy (EE) does not impact BI. Age moderates the impact of EE on BI with a stronger relationship for females. Gender moderates the impacts of PE and EE on BI with stronger relationships for males and females, respectively. Unexpectedly, gender moderates the effect of SI on BI with a stronger relationship for males.
Keywords: e-government; EVM; electronic voting machine; e-voting; UTAUT; unified theory of acceptance and use of technology; multivariate analysis; technology acceptance; India.
Electronic Government, an International Journal, 2018 Vol.14 No.3, pp.255 - 275
Received: 13 Dec 2016
Accepted: 25 Sep 2017
Published online: 18 Jun 2018 *