Title: Using the balanced scorecard to measure the effectiveness of knowledge management projects in Chinese enterprises
Authors: Eric K.W. Lau
Addresses: Department of Marketing, City University of Hong Kong, Hong Kong
Abstract: A firm's organisational knowledge, which provides its competitive advantage, must be protected, managed, and effectively shared among employees; a function known as knowledge management. This study of Chinese firms, informed by a literature review, examines various knowledge management projects, using the balanced scorecard. The scorecard found significant differences between state-owned and private enterprises, and identified two critical determinants of satisfaction with such projects; how well they supported the financial functions, and the customer-service functions, of the firm.
Keywords: knowledge management; KM; balanced scorecard; knowledge management effectiveness.
International Journal of Web Engineering and Technology, 2018 Vol.13 No.2, pp.187 - 200
Published online: 30 Jun 2018 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article