Title: Preventing business and information technology misalignment when introducing technology changes
Authors: Oscar Avila; Kelly Garcés
Addresses: Department of Systems and Computing Engineering, School of Engineering, Universidad de los Andes, K 1E 19A 40, Bogotá, Colombia ' Department of Systems and Computing Engineering, School of Engineering, Universidad de los Andes, K 1E 19A 40, Bogotá, Colombia
Abstract: Organisations introduce changes in order to adapt themselves to the extremely changing context. These changes often impact information technology (IT) and business domains. In most of the cases, the scope of the organisational elements in these domains requiring adaptation is not well defined, leaving out elements, which can lead to misalignment. Thus, it is important to know the impact scope with the purpose of performing a full adaptation. When reviewing the literature in the business-IT alignment research field, we found that there are no works dealing with this aspect. However, several works in adjacent areas have studied change management. In this paper, we report a systematic review of related work in these areas and extract a set of clues applicable to the business-IT alignment domain which results in a change analysis framework and a set of rules to estimate impact scope and potential adaptation. Framework elements and rules are illustrated by means of an industrial case study.
Keywords: change management; information technology; business-IT alignment; strategic alignment; prevent misalignment..
International Journal of Business Information Systems, 2018 Vol.28 No.3, pp.315 - 341
Received: 12 Jul 2016
Accepted: 03 Dec 2016
Published online: 24 Jun 2018 *