Title: Understanding Empowerment in Social Media Context: Lessons from Indonesian Migrant Domestic Workers

Authors: Stevanus Wisnu Wijaya; Jason Watson; Christine Bruce

Addresses: School of Applied STEM, Universitas Prasetiya Mulya, Indonesia; School of Information Systems, Queensland University of Technology (QUT), Australia ' School of Information Systems, Queensland University of Technology (QUT), Australia ' School of Information Systems, Queensland University of Technology (QUT), Australia

Abstract: This paper presents the shared practices amongst Indonesian migrant users of an online community hosted in Facebook which potentially empower them. We conducted a virtual ethnography study which was comprised of online observations and interviews. The results show that shared practices within the online community empower migrants by enhancing their psychological wellbeing, and increasing awareness of migrants' rights. In addition, online shared practices empower a migrant community by facilitating them to organise collective actions. In general, two types of empowerment were observed by this study: individual and community. Empowerment was seen as shared practices amongst individual members of the online community which enhance capability to cope with social challenges and allow them to achieve better wellbeing. Further, empowerment was observed at the community level where the combined assets of individuals was found to increase the capacity of the community as a whole, allowing control over common factors and decisions that influence their capabilities to take actions towards changes.

Keywords: migrant workers; empowerment; online community; social technology; Facebook.

DOI: 10.1504/IJWBC.2018.092392

International Journal of Web Based Communities, 2018 Vol.14 No.2, pp.172 - 195

Received: 30 May 2017
Accepted: 24 Jul 2017

Published online: 06 Jun 2018 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article