Title: Integration with transport suppliers and efficiency of travel agencies

Authors: Dejan Dragan; Abolfazl Keshavarzsaleh; Borut Jereb; Darja Topolšek

Addresses: Faculty of Logistics, University of Maribor, Celje, Slovenia ' Faculty of Business and Law, International University of Malaya-Wales, Kuala Lumpur, Malaysia ' Faculty of Logistics, University of Maribor, Celje, Slovenia ' Faculty of Logistics, University of Maribor, Celje, Slovenia

Abstract: The performance of tourism supply chain (TSC) is robustly tied to efficiency of all entities involved, including the travel agencies. Concomitantly, the efficiency of TSC itself can be obtained through tourism supply chain management (TSCM). This paper goes far beyond the borders of TSC and TSCM concepts and carries out the analysis of relationships between external integration (EI) with transport suppliers and the efficiency of travel agencies. To do so, data envelopment analysis (DEA) and structural equation modelling (SEM) are used. The obtained results showed a noticeable influence of external integration (EI) with water and air suppliers on the efficiency.

Keywords: tourism supply chain; TSC; external integration; transport suppliers; efficiency of travel agencies.

DOI: 10.1504/IJVCM.2018.092388

International Journal of Value Chain Management, 2018 Vol.9 No.2, pp.122 - 148

Received: 02 Oct 2017
Accepted: 09 Oct 2017

Published online: 17 Jun 2018 *

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