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Title: Impact of perceived HIS users' performance on job satisfaction: moderating effect of perceived HIS quality

Authors: Bassem E. Maamari; Johnny C. Chaanine

Addresses: Lebanese American University, Beirut, Lebanon, 13-5053/F13, Chouran 1102-2801, Lebanon ' Lebanese University, Ebbet, North Lebanon, P.O. Box 1, Reshdibbine-Koura, Lebanon

Abstract: The study examines the effect of perceived healthcare information system users' performance on their job satisfaction, and the moderating role of employees' perception of the healthcare information system's quality on the relationship. The results show that the perceived quality of the system coupled with their perceived performance using the system affects their job satisfaction. Moreover, in these facilities, health information systems add value to their services at the expense of the employees' workload and perceived performance, and thereby satisfaction. Therefore managers and administrators need to provide inclusion programs as well as training workshops and follow-up sessions. In addition, these healthcare facilities can build internal marketing programs to boost employees' perception of the system's quality and use.

Keywords: healthcare; information system; HIS quality; performance; job satisfaction.

DOI: 10.1504/IJEH.2018.092174

International Journal of Electronic Healthcare, 2018 Vol.10 No.1/2, pp.60 - 80

Received: 09 Dec 2016
Accepted: 21 Sep 2017

Published online: 25 May 2018 *

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