Title: The impact of internet and e-commerce on the evolving business models in the financial services industry

Authors: Rashmi Malhotra, D.K. Malhotra

Addresses: Department of Decision and Systems Sciences, Haub School of Business, Saint Joseph's University, Philadelphia, PA 19131, USA. ' School of Business Administration, Philadelphia University, Philadelphia, PA 19144-5497, USA

Abstract: The financial services industry has changed profoundly because of a new delivery channel (the internet), the explosion of e-commerce and the emergence of a knowledge-intensive economy. This paper explores the major technology and change drivers of the finance industry. It also suggests ways to develop an overall internet and e-commerce strategy for the financial services industry.

Keywords: e-commerce; electronic commerce; internet; business-to-business; B2B; business-to-consumer; B2C; business modelling; financial services; technology infrastructure; performance measures; business strategy; business processes.

DOI: 10.1504/IJEB.2006.009157

International Journal of Electronic Business, 2006 Vol.4 No.1, pp.56 - 82

Published online: 07 Mar 2006 *

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