Title: Subcontract manufacturer's service portfolio in the metal industry

Authors: Kai Häkkinen; Merja Airola; Outi Kettunen

Addresses: VTT, Technical Research Centre of Finland, Vuorimiehentie 3, Espoo, P.O. Box 1000, FI-02044 VTT, Finland ' VTT, Technical Research Centre of Finland, Vuorimiehentie 3, Espoo, P.O. Box 1000, FI-02044 VTT, Finland ' VTT, Technical Research Centre of Finland, Vuorimiehentie 3, Espoo, P.O. Box 1000, FI-02044 VTT, Finland

Abstract: The research focus in this study is on the subcontract manufacturer's service portfolio in the metal industry. The aim of the study was to identify new classification types to better understand the subcontract manufacturer's service business. A new kind of framework was developed to link the subcontract manufacturer's capabilities to their service offering. The service offering was divided into two main classes: 1) manufacturing services; 2) other services. These two classes were divided further into four subclasses: 1) manufacturing basic operations; 2) other manufacturing-related operations; 3) operative activities; 4) development activities. This classification was finally tested with two subcontract manufacturer companies.

Keywords: contract manufacturer; service portfolio; subcontract manufacture; service business; metal industry.

DOI: 10.1504/IJSOM.2018.091443

International Journal of Services and Operations Management, 2018 Vol.30 No.1, pp.120 - 136

Received: 24 May 2016
Accepted: 29 Aug 2016
Published online: 01 May 2018 *

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