Title: Developing a quality improvement plan for a small engineering firm in the USA with Six Sigma methodologies

Authors: Jordan Belcher; Evea Kaldas; Virginia Beth Ellington; Dinesh S. Davè

Addresses: Cratis D. Williams School of Graduate Studies, Appalachian State University, Boone, North Carolina 28608, USA ' Cratis D. Williams School of Graduate Studies, Appalachian State University, Boone, North Carolina 28608, USA ' Department of Computer Information Systems and Supply Chain Management, John A. Walker College of Business, Appalachian State University, Boone, North Carolina 28608, USA ' Department of Computer Information Systems and Supply Chain Management, John A. Walker College of Business, Appalachian State University, Boone, North Carolina 28608, USA

Abstract: This research study analyses business processes utilised by a small engineering firm in the USA that provides vibration analysis services for the automotive, aerospace, agricultural, and manufacturing industries. The study examines procedures, Six Sigma methodologies and quality improvement efforts currently in place and presents a quality improvement plan for enhancing quality of services and increasing customer satisfaction.

Keywords: Six Sigma methodologies; DMAIC approach; process improvement; process maps; Pareto analysis; regression analysis; application of Lean Six Sigma in an engineering organisation; USA.

DOI: 10.1504/IJPQM.2018.091169

International Journal of Productivity and Quality Management, 2018 Vol.24 No.1, pp.1 - 11

Available online: 02 Apr 2018 *

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