Authors: Dinesh A. Mirchandani; Yunus A. Kathawala; Julius H. Johnson Jr.; John P. Hayes; Sudhir Chawla
Addresses: College of Business Administration, University of Missouri – St. Louis, One University Boulevard, St. Louis, MO 63121-4400, USA ' College of Business Administration, Gulf University for Science and Technology, P.O. Box 7207, Hawally 32093, Kuwait ' College of Business Administration, University of Missouri – St. Louis, One University Boulevard, St. Louis, MO 63121-4400, USA ' Rinker School of Business, Palm Beach Atlantic University, 901 S. Flagler Dr., West Palm Beach, FL 33401, USA ' College of Business Administration, Gulf University for Science and Technology, P.O. Box 7207, Hawally 32093, Kuwait
Abstract: Kuwait and Indonesia are two Asian countries with similar literacy rates and median ages of residents. An understanding of their residents' perspectives can help the governments of these countries better plan their e-government services and provide useful information to other countries. The current study used a survey to assess the importance of e-government services and website features from the perspective of Kuwaiti and Indonesian residents. Multigroup analysis was used to validate the instrument and research model. Four relationships were found to correspond across datasets, but only one relationship was found to be significantly different between the two datasets, i.e., the relationship of resident feedback services to the website's savings and control feature was significantly stronger (p < 0.01) in the Indonesian dataset as compared to the Kuwaiti dataset. The multigroup analysis demonstrated that residents in both countries interpreted the survey instrument similarly and had comparable expectations for e-government services and website features.
Keywords: e-services; website features; multigroup analysis; e-government; Kuwait; Indonesia.
Electronic Government, an International Journal, 2018 Vol.14 No.2, pp.134 - 159
Received: 16 Oct 2016
Accepted: 14 Jun 2017
Published online: 01 Feb 2018 *