Title: Knowledge management in cyberphysical systems: determining the quality requirements for health systems with the Kano model

Authors: Davide Di Fatta; Vasja Roblek; Gandolfo Dominici

Addresses: Department of SEAS, University of Palermo, Italy ' Higher Institution Fizioterapevtika, Bogatajeva ulica 15, Medvode, Slovenia ' Department of SEAS, University of Palermo, Italy; Business Systems Laboratory, Avellino, Italy

Abstract: This paper focuses on knowledge management in cyberphysical systems (CPS), dealing with the importance and influence of smart technologies for the creation of the smart health systems as a part of the smart home. This approach considers the reorganisation and adaptation of medicine and health systems, building the research framework upon knowledge management 4.0 for health systems. Customer satisfaction or dissatisfaction was researched using the qualitative methodology of the Kano model. The questionnaire deals with five factors that play a crucial role in the decision to purchase such a system: 1) software reliability; 2) medical device interoperability; 3) security and privacy; 4) system feedback; 5) architecture. The results show that attractive requirements, such as architecture and medical device interoperability, have high values for customer satisfaction and low scores for customer dissatisfaction.

Keywords: knowledge management; health systems; cyberphysical systems; CPS; Kano model.

DOI: 10.1504/IJMABS.2018.090514

International Journal of Markets and Business Systems, 2018 Vol.3 No.2, pp.163 - 180

Received: 10 Jun 2017
Accepted: 23 Oct 2017

Published online: 19 Mar 2018 *

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