Title: A framework combining agile, user-centred design and service-oriented architecture approaches for collaborative disaster management system design

Authors: Karima Ait Abdelouhab; Djilali Idoughi; Christophe Kolski

Addresses: Laboratory of Applied Mathematics – LMA, Faculty of Sciences Exactes, University of Bejaia, Bejaia, 06000, Algeria ' Laboratory of Applied Mathematics – LMA, Faculty of Sciences Exactes, University of Bejaia, Bejaia, 06000, Algeria ' LAMIH-UMR CNRS 8201, University of Valenciennes and Hainaut-Cambrésis, F-59313 Valenciennes 9, France

Abstract: Disaster management is a special type of human complex organisation in which heterogeneous human actors belonging to different authorities collaborate and work together with the shared aim to solve, or at least reduce, the disaster situation. Thus, the collaboration in this case within team members and with other teams operating at the disaster site(s) is very critical and complex; the achievement of the desired goal heavily depends on this collaboration. Interactive and easy to use services in these scenarios are very valuable and necessary as they can improve collaboration, coordination, and communication amongst team(s) to achieve the desired goals. For this purpose, in this paper, we propose a novel design framework for complex disaster management systems. We combine agile characteristics and principles, user-centred techniques and service-oriented architecture paradigm. Our aim is to take into account the needs of the disaster managers in an iterative development process, to improve the human actors' involvement in the design projects, to offer the possibility to accept any changes in order to produce highly usable and interactive service-based collaborative services.

Keywords: user-centred design; UCD; agile method; service-oriented architecture; service design; disaster management; collaboration; information technology.

DOI: 10.1504/IJICT.2018.090421

International Journal of Information and Communication Technology, 2018 Vol.12 No.3/4, pp.364 - 392

Received: 25 Jul 2014
Accepted: 10 May 2015
Published online: 19 Mar 2018 *

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