Authors: Haiju Hu; Xiande Zhao
Addresses: Research Center for Regional Economic Development, Yanshan University, Qinhuangdao Hebei 066004, China; Economics and Management School, Yanshan University, Qinhuangdao Hebei 066004, China ' China Europe International Business School, Shanghai, 201206, China
Abstract: In view of the inconsistency on the definition and key components of supply chain quality management (SCQM), this study is conducted to make up the deficiency. The research team collected the data using semi-structural interviews of four supply chains from food, toy, automobile and pharmaceutical industries in China. Based on within- and cross-case analysis, six key components of SCQM (supply chain leadership on quality, internal quality integration, strategic supply chain design for quality, upstream quality management system, downstream quality management system and product recall system) were identified. Finally, a definition and its holistic framework of SCQM were proposed. Compared with the existing research, the components identified in this study were more comprehensive, and it can facilitate the operationalisation of the construct and help to develop a high quality measurement scale. Practically, the SCQM framework proposed in this study will provide guidelines for the managers to build up an effective SCQM system.
Keywords: case study; supply chain quality management; SCQM; framework of supply chain quality management; product recalls; China.
International Journal of Services Technology and Management, 2018 Vol.24 No.1/2/3, pp.4 - 29
Available online: 02 Mar 2018 *Full-text access for editors Access for subscribers Free access Comment on this article