Title: Evaluation of the StrAli-BPM approach: strategic alignment with BPM using agreements in different levels

Authors: Guilherme B.M. Salles; Marcelo Fantinato; Vitor Almeida Barros; João Porto De Albuquerque

Addresses: School of Arts, Sciences and Humanities, University of São Paulo, Rua Arlindo Béttio, 1000, 03828-000 São Paulo – SP, Brazil ' School of Arts, Sciences and Humanities, University of São Paulo, Rua Arlindo Béttio, 1000, 03828-000 São Paulo – SP, Brazil ' School of Arts, Sciences and Humanities, University of São Paulo, Rua Arlindo Béttio, 1000, 03828-000 São Paulo – SP, Brazil ' Centre for Interdisciplinary Methodologie, University of Warwick, Coventry CV4 7AL, UK

Abstract: Business process modelling languages do not usually represent non-functional requirements, focusing only on the functional ones. In order to fill this gap, the StrAli-BPM (strategic alignment with BPM) approach was presented. StrAli-BPM is divided in BLA@BPMN and BLA2SLA: the former extends BPMN to embody non-functional requirements through business level agreements (BLAs); the latter supports the creation of a set of service level agreements (SLAs) based on a particular BLA. This paper describes the results obtained with the evaluation of StrAli-BPM. The approach was evaluated by a proof of concept, based on prototype tools, which enabled us to verify its technical applicability. Moreover, a survey was conducted, in qualitative terms, with a panel of experts. As a result, StrAli-BPM was well accepted by the experts who judged it as important and necessary to completely cover the BPM lifecycle. Some lessons learned from both evaluations are presented.

Keywords: strategic alignment; business process management; BPM; business process model and notation; BPMN; non-functional requirements; business level agreement; BLA; key performance indicator; KPI; service level agreement; SLA; service-oriented architecture; SOA; WS-Agreement.

DOI: 10.1504/IJBIS.2018.090287

International Journal of Business Information Systems, 2018 Vol.27 No.4, pp.433 - 465

Received: 04 Feb 2016
Accepted: 22 Aug 2016
Published online: 09 Mar 2018 *

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