Authors: Lai Xu; Paul De Vrieze
Addresses: Department of Computing and Informatics, Faculty of Science and Technology, Bournemouth University, Poole, UK ' Department of Computing and Informatics, Faculty of Science and Technology, Bournemouth University, Poole, UK
Abstract: Collaborative business processes are increasingly driven by business flexibility and agility. Cloud-based business process management services have provided small and medium enterprises (SMEs) with a pay-per-use manner for their daily business needs, i.e., some simple business process applications, e.g., salesforce provides cloud-based CRM to boost SMEs' sales. This raises the question how can cloud-based business process management solutions support the fast pace of change of business collaborations among business partners? For example, collaborative processes for managing industrial incidents are short term, low frequency processes. This paper proposes an architecture meta-model, which is used to design the concrete architecture and to further analyse the performance of the proposed solution. A real world case of collaborative processes for incident and maintenance notifications is used to explain the design and implementation of the cloud-based solution for supporting collaborative business processes. Service improvement of the new solution and computing power costs are analysed accordingly.
Keywords: business process as a service; BPaaS; incident management; business process mashup; cloud computing; service-oriented computing; collaborative business process; business process simulation; business process modelling.
International Journal of Simulation and Process Modelling, 2018 Vol.13 No.1, pp.57 - 72
Available online: 27 Feb 2018Full-text access for editors Access for subscribers Purchase this article Comment on this article