Title: Enhancing knowledge articulation in communities of practices: the role of the community leader

Authors: Isabell Schonhowd Haagensen; Eline Katrin Helland; Torstein Nesheim

Addresses: DNB Bank ASA, Dronning Eufemias gate 30, Oslo, N-0191, Norway ' Pasali Matgleder AS, Torgallmenningen 8, Bergen, N-5042, Norway ' Centre for Applied Research at NHH, Helleveien 30, Bergen, N-5045, Norway

Abstract: In recent studies, it is argued that communities of practice (CoP) should be supported by management and backed by formal, organisational mechanisms. In this paper, tools that are initiated and used by the coordinators/leaders of CoP are studied. Based on a study of formal networks in a large organisation, four measures intended to enhance knowledge articulation are identified and analysed; the use of a core group as a structural tool, improvement of meetings, implementation of ICT-tools and engagement of network members who have their primary obligations elsewhere in the organisation. A number of implications for further research are drawn.

Keywords: knowledge articulation; knowledge sharing; communities of practice; formal networks.

DOI: 10.1504/IJKMS.2018.089692

International Journal of Knowledge Management Studies, 2018 Vol.9 No.1, pp.18 - 30

Accepted: 29 Aug 2017
Published online: 06 Feb 2018 *

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