Title: The relation between the traditional quality and the change of organisational culture using as methodology the quality control circle

Authors: Kelly Nemer; Raimundo Kennedy Vieira

Addresses: Universidade Federal do Amazonas (UFAM), 6060, Av. Gen. Rodrigo Otávio, 5614 Manaus, Amazonas, Brazil ' Universidade Federal do Amazonas (UFAM), 6060, Av. Gen. Rodrigo Otávio, 5614 Manaus, Amazonas, Brazil

Abstract: Aggregate value is to give a quality leap in one or more characteristics to a product, and make a difference of point of view to the customer. This article expresses a proposal for the implementation of the quality control circle (QCC) as a strategic tool to improve the production process through the addition of value and eliminating waste, using together the traditional quality model, to obtain a culture change, where any collaborator becomes a final customer representative, eliminating waste through QCC projects.

Keywords: quality control circle; QCC; elimination of waste; addition of value.

DOI: 10.1504/IJPQM.2018.089155

International Journal of Productivity and Quality Management, 2018 Vol.23 No.2, pp.163 - 186

Available online: 18 Dec 2017 *

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