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Title: A triangular perception of scope creep influencing the project success

Authors: K. Lakshmi Madhuri; V. Suma; Uma Mohan Mokashi

Addresses: Department of Computer Applications, T John College, Bangalore – 560 042, India ' Dayananda Sagar College of Engineering, Bangalore – 560078, India ' London School of Commerce, Chaucer House, White Hart Yard, London SE1 1NX, UK

Abstract: Project management strategies are a part of every organisation as developing high quality customer satisfied software is always one of the challenges for any software organisation. Though the scope creep is known to be one of the factors which influence project success, existing project management strategies do not effectively measure or predict the scope creep. This paper focuses on effective scope creep management which is achievable through a comprehensive analysis of the scope creep and its impact on project success. The paper further presents a case study conducted in one of the leading software companies to investigate the significance and impact of scope creep in the project success. An investigation was carried out on several empirical projects and a three-dimensional visualisation of scope creep on success of project was brought out. This trio visualisation comprises of historical data perspective which leads to visualise the inferences in a pictorial representation perspective. Facts, thus, gained from historical and pictorial data perspectives lead one towards visualisation of scope creep and its management using a mathematical modelling perspective. This mode of visualising the scope creep and its implications on project success ensures one to effectively modulate their strategies in order to develop software products which attain total customer satisfaction.

Keywords: software engineering; software quality; software metrics; scope creep management; total customer satisfaction.

DOI: 10.1504/IJBIS.2018.088571

International Journal of Business Information Systems, 2018 Vol.27 No.1, pp.69 - 85

Available online: 12 Dec 2017 *

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