Authors: Aparna Raman; Sangeeta Shah Bharadwaj; Jaydeep Mukherjee
Addresses: School of Management, NorthCap University, Gurgaon, India ' Department of Information Management, Management Development Institute, Gurgaon, India ' Department of Marketing Management, Management Development Institute, Gurgaon, India
Abstract: The research paper explores how information technology, specifically service-oriented architecture (SOA)-enabled service agility capabilities, were developed. The paper defines the service agility capabilities (sensing and responding) using dynamic capabilities theory and service dominant logic. In this research, we present two case studies, based on the services sector. This paper explains, 'how' these capabilities were developed by responding organisations. Based on the research results, the propositions were proposed. Further, the model was supported through thematic analysis. The study contributes towards the knowledge base of agility and reveals how SOA-enabled capabilities are developed to achieve agile services.
Keywords: service agility; capabilities; service-oriented architecture; SOA; environmental turbulence; dynamic capabilities theory.
International Journal of Business Information Systems, 2018 Vol.27 No.1, pp.21 - 44
Received: 26 Mar 2016
Accepted: 25 Jun 2016
Published online: 12 Dec 2017 *