Title: The impact of smartphone applications and technologies (GAM apps) on improving e-services in Greater Amman Municipality
Authors: Raed Wishah; Marwan Al-nsour; Asma Najdawi; Jihad Mohammad
Addresses: King Talal Faculty of Business and Technology, Princess Sumaya University for Technology, Amman, Jordan ' AL-Balqa Applied University, Al-Salt 19117, Jordan ' AL-Balqa Applied University, Al-Salt 19117, Jordan ' Universiti Teknologi Malaysia Kuala Lumpur, 54100 Kuala Lumpur, Malaysia
Abstract: The growth in information and communication technologies and use of the internet to improve the delivery of services. Due to this, a Greater Amman Municipality (GAM) product has been launched to provide powerful and transformational capacity to access the existing services and expand the delivery of new services. The smart GAM app aims to make government information and services easily available to increase active citizen participation in government operations. The purpose of this study is to investigate the impact of GAM app and technology usage on improving GAM e-services. It modifies the Delone and McLean model to analyse and examines the effect of service quality and information quality on user satisfaction with smart applications and technologies. The results indicate that the smart GAM apps and technologies have an impact on user satisfaction with GAM e-services and increasing the quality of service provided to meet the needs of users.
Keywords: smart applications; GAM app; smart technologies; smartphones; service quality; information quality; user satisfaction; e-government services.
International Journal of Society Systems Science, 2017 Vol.9 No.4, pp.333 - 352
Received: 25 Jan 2017
Accepted: 08 May 2017
Published online: 01 Dec 2017 *