Title: Introduction of scope creep life cycle for effective scope creep management in software industries
Authors: K. Lakshmi Madhuri; Suma V.
Addresses: Research and Development Centre, Bharathiar University, Coimbatore 641046, India ' Information Science and Engineering, Dayananda Sagar College of Engineering, Bangalore 560078, India
Abstract: Various best practices and strategies are followed to ensure the quality software projects. Nevertheless, it is yet not possible to develop completely customer satisfied software products. This is because it is well proven that several parameters influence the total project success. Scope creep is one such major parameter for the software project success. The aim of this paper is therefore to comprehend the implications of scope creep on total project success and also upon various other parameters. This research involves case study carried out in a sampled software industry where projects from domains such as telecom and retail are investigated. From the investigation, various inferences and observations are drawn which has led towards the introduction of scope creep life cycle (SCLC). Implementation of this enhanced mode of managing scope creep through integration of SCLC in software development process ensures retention of quality and project success leading towards assured total customer satisfaction.
Keywords: software engineering; software quality; scope creep management; total customer satisfaction; software process; scope creep; project success; life cycle; software.
International Journal of Industrial and Systems Engineering, 2017 Vol.27 No.4, pp.557 - 577
Received: 19 Feb 2015
Accepted: 01 Nov 2015
Published online: 06 Nov 2017 *