Authors: Bing Liu; Di Cai; Zhenglin Zhang
Addresses: School of Management, Shandong University, Ji'nan, China ' School of Management, Shandong University, Ji'nan, China ' School of Management, Shandong University, Ji'nan, China
Abstract: This study enriches the external involvement literature, through examining the impacts of demand uncertainty, supply uncertainty, technology uncertainty, top management support and information technology (IT) implementation on two dimensions of external involvement, and the effect of external involvement on firm performance. We propose and empirically test a comprehensive model using data collected in Chinese manufacturing companies. Our findings indicate that technology uncertainty and top management support have positive impacts on both customer involvement and supplier involvement. IT implementation has a significantly positive impact on customer involvement but has no significant impact on supplier involvement. The results also suggest that demand uncertainty and supply uncertainty do not impact on either customer involvement or supplier involvement. Both customer involvement and supplier involvement can improve firm performance significantly.
Keywords: customer involvement; supplier involvement; new product development; NPD; business environment; firm performance; China.
International Journal of Internet Manufacturing and Services, 2017 Vol.4 No.3, pp.170 - 194
Received: 06 Jul 2016
Accepted: 12 Dec 2016
Published online: 23 Oct 2017 *