Title: The nexus between job satisfaction and job performance: an empirical study of bank assistants of Sri Lanka

Authors: M. V. S. Mendis

Addresses: Department of Human Resource Management, University of Kelaniya, Dalugama, Kelaniya 11600, Sri Lanka

Abstract: Human resource management plays a vital role in every firm whether it is profit or non-profit, public or private organisation. In today's competitive business world, people become the most important asset of any company. It is important to have satisfied employees to achieve organisational goals and objectives with high performance. The aim of this work is to understand the nexus between job satisfaction and job performance of bank assistants in Sri Lanka. Bank assistants in a leading commercial bank (government sector) of Sri Lanka were investigated using a sample of 165 employees. Simple random sampling method is used in this study. Data collection was done using a self-administrated structured questionnaire. Hypotheses were tested using correlation and multiple regression analysis. Study confirmed that job satisfaction is significantly correlated with employee job performance. Research findings indicate that there is a moderate positive relationship between job satisfaction and job performance of bank assistants.

Keywords: bank assistants; human resource management; job performance; job satisfaction; Sri Lanka.

DOI: 10.1504/MEJM.2017.087508

Middle East Journal of Management, 2017 Vol.4 No.4, pp.283 - 294

Received: 22 Feb 2017
Accepted: 31 Mar 2017

Published online: 05 Oct 2017 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article