Title: Ranking of branded products using aspect-oriented sentiment analysis and ensembled multiple criteria decision-making

Authors: Kumar Ravi; Vadlamani Ravi

Addresses: Center of Excellence in Analytics, Institute for Development and Research in Banking Technology, Castle Hills Road No. 1, Masab Tank, Hyderabad-500057, India; School of Computer and Information Sciences, University of Hyderabad, Hyderabad-500046, India ' Center of Excellence in Analytics, Institute for Development and Research in Banking Technology, Castle Hills Road No. 1, Masab Tank, Hyderabad-500057, India

Abstract: In this paper, we proposed a novel aspect-oriented sentiment analysis and combined it with an ensemble of well-known multiple criteria decision-making (MCDM) methods such as TOPSIS, VIKOR, PROMETHEE II, ELECTRE III and FMADM for comparing a given set of products and services. To demonstrate the effectiveness of the proposed approach, we performed comparative study of a set of mobile phones and digital cameras using customer feedback available on twitter and e-commerce customer reviews. Eventually, the final ranks of the products were obtained by ensembling five MCDM methods through simple majority voting. During the whole process, we contributed to the state-of-the-art into four folds: first, we developed a novel aspect-oriented opinion determination approach. Second, proposal of a hybrid aspect-level sentiment score computation approach. Third, we developed two domain ontologies in order to represent prominent aspects and their synonyms for mobile phone and digital camera. Finally, we combined aspect-oriented sentiment analysis with ensembled MCDM to perform aspect-level comparative study of a set of alternatives. Further, VIKOR sensitivity analysis is also performed. Eventually, a detailed visual analytics is presented on a geometrical analysis for interactive aid (GAIA) plane.

Keywords: aspect-level sentiment analysis; customer reviews; multi-criteria decision-making; VIKOR; PROMETHEE; FMADM; ensemble.

DOI: 10.1504/IJKMTH.2017.086816

International Journal of Knowledge Management in Tourism and Hospitality, 2017 Vol.1 No.3, pp.317 - 359

Received: 15 Feb 2017
Accepted: 13 Apr 2017

Published online: 20 Sep 2017 *

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