Title: Using TOC to develop U-tourism and to formulate its marketing strategy

Authors: Tzong-Ru Lee; Shiou-Yu Chen; Ing-Ching Chen; A.T. Resmi; K. Ganesh; S.P. Anbuudayasankar

Addresses: National Chung-Hsing University, 250, Kuo Kuang Road, Taichung, 402, Taiwan ' National Taiwan Ocean University, 2 Pei-Ning, Road Keelung, 20224, Taiwan ' National Chung-Hsing University, Kuo Kuang Road, Taichung, 402, Taiwan ' VIT Business School, VIT University, Vellore – 632014, Tamil Nadu, India ' Supply Chain Management – Center of Competence, McKinsey Knowledge Center India Private Limited, McKinsey & Company, Inc., Ascendas International Tech Park, Crest, Phase-2, 13th Floor, C.S.I.R. Road, Taramani, Chennai – 600113, TamilNadu, India ' Department of Mechanical Engineering, Amrita School of Engineering, Amrita Vishwa Vidyapeetham, Coimbatore – 641112, India

Abstract: The progress of information and telecommunication technology (ICT) has accelerated the arrival of an 'Ubiquitous Society', where information can be received and exchanged anytime and anywhere. The transformation of commerce comes from brick and mortar stores to electronic commerce and to mobile commerce, now we call 'ubiquitous commerce' (U-commerce). U-commerce implies ubiquity, universality, uniqueness and unison, and brings lots of new challenges to marketers. Meanwhile, ICTs also provide new opportunities to tourism industry, and its food and beverage sector. Therefore, this study uses theory of constraint (hereafter TOC) to identify the existing challenges of tourism industry in Taiwan and provide the possible solutions of utilising ICTs properly. Then construct the U-tourism and formulate its corresponding marketing strategies. Hence, the results of this study could be divided into three major parts: 1) identifying tourist's demand and corresponding ICTs by questionnaires; 2) through TOC to map Taiwan's tourism challenges with possible solutions; 3) formulating new marketing strategies for U-tourism with U-space as the infrastructure.

Keywords: ubiquitous; information and communication technology; ICT; theory of constraint; U-space marketing strategy.

DOI: 10.1504/IJBIR.2017.086292

International Journal of Business Innovation and Research, 2017 Vol.14 No.2, pp.206 - 238

Received: 10 Nov 2014
Accepted: 01 Nov 2015

Published online: 11 Aug 2017 *

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