Authors: Mohammad Asjad; Zulquernain Mallick
Addresses: Department of Mechanical Engineering, Faculty of Engineering and Technology, Jamia Millia Islamia, New Delhi, India ' Department of Mechanical Engineering, Faculty of Engineering and Technology, Jamia Millia Islamia, New Delhi, India
Abstract: The aim of this paper is to evaluate and investigate the hidden relation between total quality management (TQM) and ergonomics; with their effect on the organisational performance. TQM is a process of embedding quality awareness at every step of production and/or service while targeting their customer, and is based on seven cardinal principles; i.e. customer focus, management leadership, human resource, quality data and reporting, suppliers' management, design management and process management. A framework is developed to examine the direct effect of seven TQM principles with the help of Statistical Package for the Social Sciences (SPSS) Version 19.0 and SPSS Analysis of Moment Structures (AMOS) software. The findings revealed that the organisation is fully focussing on implementation of TQM but still the targets are not achieved on a satisfactory level. There may be some hidden causes which are still to be detected. This cause is the negligence of ergonomics aspect for productivity enhancement. The study concluded that considering the ergonomics in TQM may effect in improving the workplaces design that may results in increase productivity with safety. Thus, ergonomics can be considered as an integral part of TQM activities.
Keywords: ergonomics; total quality management; TQM; integration; productivity; NCR; SPSS.
International Journal of Industrial and Systems Engineering, 2017 Vol.27 No.2, pp.272 - 294
Received: 21 Apr 2015
Accepted: 19 Sep 2015
Published online: 04 Sep 2017 *