Title: Impacts of multimodal information on smartphones

Authors: Dimitris Drossos; George Lekakos; Stamatoula Voulgari

Addresses: Department of Information and Communication Systems Engineering, University of the Aegean, 2 Palama str., 83200, Karlovasi, Greece ' Department of Management Science and Technology, Athens University of Economics and Business, 28 Ydras Str, 11362 Athens, Greece ' School of Applied Arts, Hellenic Open University, Parodos Aristotelous 18, 26 335, Patra, Greece

Abstract: The present research examines the impact of presentation modalities (combinations of text, video, image, animation) on the effectiveness of information provided in mobile entertainment guides. Our approach is founded upon the stimuli-organism-response model, the media naturalness theory as well as the persuasive hierarchy framework, which suggests that a certain order of effects (cognitive and emotional) occur before the final behavioural outcome (e.g., selection or purchase). Also, following the suggestions of the elaboration likelihood model (ELM), user's involvement with the content is investigated as a factor that affects information processing and decision making. The findings demonstrate that not only there is a direct effect of multimedia presentation on cognitive/emotional response and behavioural outcome but also user's involvement with the content moderates the above relationships.

Keywords: mobile information effectiveness; mobile multimedia content; elaboration likelihood model; ELM; mobile entertainment guides.

DOI: 10.1504/IJEMR.2017.086137

International Journal of Electronic Marketing and Retailing, 2017 Vol.8 No.3, pp.258 - 282

Received: 30 Apr 2016
Accepted: 25 Sep 2016
Published online: 27 Aug 2017 *

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