Title: Users' assessment of the quality of information disseminated through Facebook by selected law enforcement agencies in Nigeria

Authors: Kemi Ogunsola; Tomiwa Ojebola

Addresses: University of Ibadan, Ibadan, 200001, Nigeria ' University of Ibadan, Ibadan, 200001, Nigeria

Abstract: The study investigated quality of information disseminated through Facebook by selected law enforcement agencies (LEAs) in Nigeria. The selected LEAs were Nigeria Police Force, Federal Road Safety Corps and the Nigeria Customs Service. The information quality dimensions used for the assessment were believability, reputation, relevancy, completeness, timeliness and value added. The study was carried out using descriptive survey. Descriptive analysis was used in answering the six (6) research questions formulated from the study, while Spearman rank correlation was used for Hypotheses 1 and 2; and ordinal regression was carried out on Hypothesis 3. Findings showed that the quality of information was perceived as moderate by the users and all IQ dimensions had significant relationship with the frequency of use. However, timeliness explained most of the variation in the frequency of use. It was on these findings that recommendations were made.

Keywords: e-government; Facebook; information quality; LEAs; law enforcement agencies; Nigeria; social media.

DOI: 10.1504/EG.2017.086040

Electronic Government, an International Journal, 2017 Vol.13 No.2, pp.129 - 147

Received: 22 Oct 2016
Accepted: 03 Mar 2017
Published online: 21 Aug 2017 *

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