Authors: Christian Tabi Amponsah; Gouher Ahmed
Addresses: Skyline University College, University City of Sharjah, P.O. Box 1797, Sharjah, UAE ' Skyline University College, University City of Sharjah, P.O. Box 1797, Sharjah, UAE
Abstract: This study explores the concept of business excellence and provides a new dimension to global business excellence. Drawing on extant literature, the study traces the history of business excellence and seeks to answer the question of how society views business excellence in the world today. The grounded theory research method is used to conceptualise a model of new global excellence showing the role that ethics play in business. The findings are that there are conflicting accounts in literature and praxis in relation to the role of business excellence models in business. Some see it as a strategic model while other consider as an operational tool. The findings suggest there is the need for a resultant shift in emphasis from quality and award systems and rather consider the tactical role of the business excellence models in organisations and the implications for quality training and development in organisations.
Keywords: business excellence; business ethics; new global excellence; new trade theory.
International Journal of Business Excellence, 2017 Vol.13 No.1, pp.60 - 78
Available online: 17 Jul 2017 *Full-text access for editors Access for subscribers Purchase this article Comment on this article